Last updated: April 2026

1. About These Terms

These Terms & Conditions govern the coaching services provided by Robert Pizey, trading as Robert James Coaching, a sole trader based in Barcelona, Spain. By engaging our services, you agree to these terms.

If you have any questions about these terms before engaging, please contact us before proceeding.

2. Our Services

Robert James Coaching provides OCD and anxiety coaching services, including:

• One-to-one coaching sessions via video call
• Structured 12-week coaching programmes
• Group coaching calls as part of programme packages
• Access to programme materials via the Circle community platform

Our services are coaching services, not therapy, psychotherapy, or medical treatment. We do not diagnose, prescribe, or provide clinical mental health treatment. If you are in crisis or require urgent mental health support, please contact a qualified mental health professional or emergency services.

3. Booking and Payment

• All bookings are made via our website or Practice Better booking system
• Payment is due at the time of booking or in accordance with the agreed payment plan
• We reserve the right to refuse or cancel bookings at our discretion
• Prices are stated in GBP or EUR as indicated. All prices are inclusive of applicable taxes

4. Cancellation and Rescheduling

• Sessions cancelled or rescheduled with more than 48 hours’ notice may be rescheduled without charge
• Sessions cancelled or rescheduled with less than 48 hours’ notice may be charged in full
• We will endeavour to provide at least 48 hours’ notice of any cancellation on our part and will offer a rescheduled session at no additional charge
• Programme fees are non-refundable once the programme has commenced, unless exceptional circumstances apply

5. Confidentiality

We treat everything you share during your coaching sessions as strictly confidential. We will not disclose information about you or your sessions to any third party without your consent, except:

• Where required by law
• Where we believe there is a serious risk of harm to you or another person
• As described in our Privacy Notice in relation to data processors acting on our behalf

Where you are assigned to an associate coach, that coach is bound by the same confidentiality obligations.

6. Group Programmes and Confidentiality

Where you participate in group coaching calls or community spaces, you are expected to maintain the confidentiality of other participants. You must not share, record, screenshot, or repeat the personal disclosures of other group members.

You understand that personal information you share in a group setting may be heard by other participants, and you take responsibility for what you choose to disclose in that context.

7. AI and Technology

We use AI tools to support the administrative running of our practice, including email drafting and, where separately consented to, transcription and session summaries. All client-facing use of AI is subject to human review by your coach.

AI tools do not make decisions about your coaching. All coaching decisions remain with your assigned coach.

8. Your Responsibilities

• You commit to attending sessions as booked and engaging constructively with the coaching process
• You acknowledge that coaching outcomes depend significantly on your own engagement and effort
• You confirm that you are 18 years of age or older
• You agree to inform us of any changes to your health or circumstances that may be relevant to your coaching
• You agree not to record sessions without our prior written consent

9. Limitation of Liability

Robert James Coaching provides coaching services in good faith. However, we cannot guarantee specific outcomes from coaching. You engage our services understanding that results vary between individuals.

To the fullest extent permitted by applicable law, our liability to you in connection with the services is limited to the total fees paid by you in the 12 months preceding any claim.

Nothing in these terms limits liability for death, personal injury caused by negligence, or any other matter that cannot be excluded by law.

10. Intellectual Property

All coaching materials, programme content, worksheets, frameworks, and other materials provided by Robert James Coaching are our intellectual property. You may use them for your personal coaching purposes only. You may not reproduce, distribute, or share them with others without our written consent.

11. Governing Law

These terms are governed by English law for clients based in the UK, and by the laws of Spain for clients based in the EU. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the relevant courts.

12. Changes to These Terms

We may update these terms from time to time. We will notify active clients of material changes by email. Continued use of our services following notification constitutes acceptance of the updated terms.

For any questions about these terms, please contact us at: [email protected]