Last updated: June 2026

1. About These Terms

These Terms & Conditions govern the coaching services provided by Robert Pizey, trading as Robert James Coaching, a sole trader based in Barcelona, Spain. By engaging our services, you agree to these terms.

If you have any questions about these terms before engaging, please contact us before proceeding.

2. Our Services

Robert James Coaching provides OCD and anxiety coaching services, including:

• One-to-one coaching sessions via video call
• Structured 12-week coaching programmes
• Group coaching calls as part of programme packages
• Access to programme materials via the Circle community platform

Our services are coaching services, not therapy, psychotherapy, or medical treatment. Coaching is, at present, an unregulated industry, and your coach is not acting as a mental health counsellor or medical professional. We do not diagnose, prescribe, or provide clinical mental health treatment. If you are in crisis or require urgent mental health support, please contact a qualified mental health professional or emergency services.

3. Booking and Payment

• All bookings are made via our website or Practice Better booking system
• Payment is due at the time of booking or in accordance with the agreed payment plan
• We reserve the right to refuse or cancel bookings at our discretion
• Prices are stated in EUR. All prices are inclusive of applicable taxes

4. Cancellation and Rescheduling

• Sessions cancelled or rescheduled with more than 48 hours’ notice may be rescheduled without charge
• Sessions cancelled or rescheduled with less than 48 hours’ notice may be charged in full
• We will endeavour to provide at least 48 hours’ notice of any cancellation on our part and will offer a rescheduled session at no additional charge
• Programme fees are non-refundable once the programme has commenced, unless exceptional circumstances apply

5. Confidentiality

We treat everything you share during your coaching sessions as strictly confidential. We will not disclose information about you or your sessions to any third party without your consent, except:

• Where required by law
• Where we believe there is a serious risk of harm to you or another person
• Where there is a report or disclosure of child or elder abuse or neglect
• Where we are ordered by a court to provide information or to testify, to the extent the law requires

We use third-party service providers and software tools that process data on our behalf, as described in our Privacy Notice. Where you are assigned to an associate coach, that coach is bound by the same confidentiality obligations.

Where appropriate, relevant information from your coaching (including intake information, session notes, and progress updates) may be shared within the Robert James Coaching team for the purposes of coaching continuity, quality of service, supervision, or administrative support. This information is treated as confidential and is not shared outside the business.

6. Group Programmes and Confidentiality

Where you participate in group coaching calls or community spaces, you are expected to maintain the confidentiality of other participants. You must not share, record, screenshot, or repeat the personal disclosures of other group members.

You understand that personal information you share in a group setting may be heard by other participants, and you take responsibility for what you choose to disclose in that context. We reserve the right to remove community posts, restrict access, or remove members from the community or group sessions where confidentiality, safety, or respectful participation guidelines are not upheld.

7. AI and Technology

We use AI tools to support the administrative running of our practice, including email drafting and, where separately consented to, transcription and session summaries. All client-facing use of AI is subject to human review by your coach.

AI tools do not make decisions about your coaching. All coaching decisions remain with your assigned coach.

The use of technology is never fully secure, and by engaging our services you accept the risks to confidentiality associated with email, text, phone, video calls, AI-assisted tools, and other technology.

8. Your Responsibilities

• You commit to attending sessions as booked and engaging constructively with the coaching process
• You acknowledge that coaching outcomes depend significantly on your own engagement and effort
• You confirm that you are 18 years of age or older
• You agree to inform us of any changes to your health or circumstances that may be relevant to your coaching
• You agree not to record sessions without our prior written consent
• You are fully responsible for your own wellbeing during and after your coaching sessions, including your own choices and decisions

9. Limitation of Liability

Robert James Coaching provides coaching services in good faith. However, we cannot guarantee specific outcomes from coaching. You engage our services understanding that results vary between individuals.

To the fullest extent permitted by applicable law, you release and discharge Robert James Coaching, together with its coaches, agents, employees, successors and assigns, from any claim, demand, or right to compensation for damages arising out of acts or omissions in connection with the advice given or the coaching relationship under these terms. To the extent any liability cannot be excluded and remains, our total liability to you is limited to the total fees paid by you in the 12 months preceding the claim.

Nothing in these terms limits liability for death, personal injury caused by negligence, or any other matter that cannot be excluded by law.

10. Intellectual Property

All coaching materials, programme content, worksheets, frameworks, and other materials provided by Robert James Coaching are our intellectual property. You may use them for your personal coaching purposes only. You may not reproduce, distribute, or share them with others without our written consent.

11. Governing Law

These Terms are governed by the laws of Spain. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Spain.

Where you are a consumer based outside Spain, you may also benefit from mandatory consumer-protection rules of your country of residence. Nothing in these terms removes any rights you have under those rules that cannot be waived by agreement.

12. Changes to These Terms

We may update these terms from time to time. We will notify active clients of material changes by email. Continued use of our services following notification constitutes acceptance of the updated terms.

For any questions about these terms, please contact us at: [email protected]